Unfortunately in every business there comes a time you have to discipline an employee or a group of employees for some action that was against company policy as stated in a Policy and Procedures or Employee Manual. No matter the size of your business you should have one.
An essential employer action in this situation is to write them up. Many small businesses fail to do this step but it’s vitally important. If the employee’s action was a non-fireable offense, have the appropriate discussion with them, then write them up describing the infraction, the disciplinary action being taken, with consequences of future actions clearly defined. Have the employee sign, date it, and then keep a copy in their employee file. If they refuse to sign it, make that note, then have it witnessed and signed by someone in your business.
It is important you have written, signed, and dated records of these disciplinary actions if in the future you have to let an employee go and then face unemployment, legal, or labor board actions.
When discipline is required, a positive consequence good for both the employee and your business is to assign them a class that addresses the issues that they may be dealing with on the job or at home as they may be related. Who pays for the class? Experience in these situations suggests they do. They can sign-up for individual training and pay for it. It’s a consequence. A suggestion is you will reimburse them when they have provided you the Certificate of Completion within a certain amount of days (you choose) and after a certain period of time passes (1-6 months) with no other infractions.
Recap: Have the appropriate discussion, document the event, assign the appropriate Cudoo.com class. You have now shifted the burden of the incident off your shoulders onto theirs with a 4-10 hour class they attend on their own time. When they are done with the course, a Certificate of Completion is provided and this shows action and commitment on their part to doing their job better and becoming a better employee. It’s a Win-Win.